Start With What You See
You don't need to know the technical name for the problem. Start with what is happening in your business—work taking too long, inconsistent results, lost work, or customer complaints.
Resolve, by Strategic Process Systems
Stop chasing symptoms.
Start solving the problems.
Resolve guides you from a business problem to likely causes, practical recommendations, measurable improvement experiments, and expert help when you need it.
Resolve is currently available through a limited Alpha testing program.
Benefits
Turn process problems into action.
Resolve is being built to make structured process improvement practical for the people who deal with operational problems every day.
Get Beneath the Symptoms
Guided questions help you look beyond the immediate symptom and identify the conditions that may actually be causing the problem.
Know What to Try Next
Resolve turns what it learns about your process into practical recommendations you can understand and put into action.
Measure Whether It Worked
Test improvements as controlled experiments, record the results, and build a history of what actually improved your process.
Keep What You Learn
Save your diagnostic history, findings, recommendations, and improvement work so you can return to the problem instead of starting over.
Bring in an Expert When Needed
When a problem needs deeper analysis, Resolve can carry your diagnostic work forward to Strategic Process Systems so the conversation starts with what you've already learned.
Who It's For
Built for real businesses and real problems.
Resolve is designed first for smaller organizations where process problems are real, but dedicated process-improvement resources usually aren't.
Small Business Owners
Solve recurring operational problems without needing a full-time process-improvement team or specialized technical expertise.
Franchisees
Improve consistency across employees, shifts, and locations while identifying where everyday operations are breaking down.
Contractors & Home Services
Reduce delays, lost work, rework, scheduling problems, and the handoff issues that affect both employees and customers.
Healthcare & Professional Practices
Improve administrative workflows, handoffs, wait times, consistency, and other operational processes that support the work your professionals perform.
Small Manufacturers
Identify waste, inconsistency, defects, rework, bottlenecks, and capacity problems using a structured approach that stays practical.
Growing Teams
Put structure around the way work gets done before growth turns today's manageable problems into tomorrow's expensive ones.
Built for small business. Designed to scale.
Resolve starts with the realities of smaller organizations, but its diagnostic and improvement approach can also support larger teams and organizations that want a practical way to solve process problems.
How It Works
A guided path from problem to improvement.
1
Tell Resolve What's Going Wrong
Start with the problem in plain language. You don't need to diagnose it yourself or know process- improvement terminology.
2
Work Through a Guided Diagnostic
Resolve asks focused questions based on the problem you're experiencing and what is happening in your business.
3
Understand What May Be Causing It
Your answers are brought together into findings that help move the conversation from symptoms toward the conditions contributing to the problem.
4
Choose a Practical Recommendation
Resolve suggests actions matched to what the diagnostic uncovered so you have a practical place to start improving the process.
5
Test the Improvement
Turn a recommendation into an experiment. Define what you'll change, what you'll measure, and what success should look like.
6
Measure and Learn
Record what happened and compare the results so you can see whether the change helped, needs adjustment, or should be replaced with another approach.
7
Bring in SPS When You Need More Help
If the problem needs deeper expertise, Resolve can carry your diagnostic history and improvement work into a consultation with Strategic Process Systems.
Pricing
Start simple. Add capability when you need it.
Resolve is currently being evaluated through a limited Alpha program. Final commercial pricing and plan details will be published before broader release.
Free
Get started with Resolve
Planned
Designed for individuals and very small teams that want a structured way to begin solving process problems.
- Guided process diagnostics
- Practical recommendations
- Saved problem history
- Core Resolve experience
Final limits and features will be confirmed after Alpha testing.
Resolve Paid
More room to improve
Coming Soon
Intended for growing businesses that want to work on more problems, involve more people, and use advanced improvement capabilities.
- Expanded problem capacity
- Multiple company users
- Improvement experiments
- Advanced reporting
Pricing and final plan limits have not yet been finalized.
Expert Consultation
Bring in SPS when you need help
Available through Resolve
When the problem needs deeper analysis, request help from Strategic Process Systems using the diagnostic work you've already completed.
- Consultation report preview
- Diagnostic history carried forward
- Findings and recommendations included
- Direct connection to SPS expertise
Consultation pricing and scheduling will be published before commercial release.
Alpha testers are not being charged.
During Alpha, SPS may move test companies between Alpha plan configurations so testers can evaluate different Resolve capabilities. Commercial billing is not active during the Alpha program.
Try Resolve
Ready to work on a process problem?
Resolve is currently available to invited Alpha testers. Existing Alpha users can launch Resolve from here.
Launch ResolveFAQ
Questions about Resolve?
We'll expand this section using the questions and feedback we receive during Alpha testing.
What is Resolve?
Resolve is a guided process-improvement application from Strategic Process Systems. It helps you describe a business problem, investigate what may be causing it, review practical recommendations, test improvements, and measure results.
Do I need Lean Six Sigma experience to use it?
No. Resolve is intentionally designed to use plain language and guided questions so you can work through process problems without needing formal process-improvement training.
Is Resolve only for small businesses?
Resolve is designed first around the realities of small businesses and growing organizations, where people often wear multiple hats and dedicated process-improvement resources may not exist. The same diagnostic and improvement approach can also support larger teams and organizations.
What kinds of problems can Resolve help with?
The Alpha version focuses on common operational problems such as work taking too long, employees doing work differently, work getting lost, and customer complaints. Additional problem types and diagnostic content will be added as Resolve develops.
What happens after Resolve identifies a likely issue?
Resolve can provide practical recommendations based on what the diagnostic uncovered. You can then turn a recommendation into an improvement experiment, define what success looks like, record the result, and evaluate whether the change helped.
Can I get help from Strategic Process Systems?
Yes. If a problem needs deeper analysis, Resolve can help carry your diagnostic findings, recommendations, and improvement history into a consultation request so SPS can begin with the work you have already completed.
What information does Resolve store?
Resolve may store account and company information, diagnostic answers, findings, recommendations, experiments, results, feedback, and consultation-related information. More detail is available in the Resolve Privacy Policy.
What does Alpha mean?
Alpha means Resolve is still under active development and is being tested with a limited group of users. Features, workflows, limits, and product details may change as SPS learns from Alpha feedback.
How much will Resolve cost?
Commercial pricing has not been finalized. Resolve is currently being evaluated through a limited Alpha program, and plan options and pricing will be published before broader release.